luxenook Terms of Service

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Welcome to luxenook. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the luxenook website, mobile platform, product catalog, and customer support channels. By using our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

Your use of any service offered by luxenook confirms that you have reviewed, comprehended, and consented to these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Carry out fraudulent transactions or submit fictitious orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product information or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or other users' accounts;
  • Resell luxenook products for commercial profit without our express written consent.
• Account Security: You bear responsibility for safeguarding your account credentials and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Should an evident pricing or typographical error occur, luxenook may correct the mistake and revise or cancel any impacted orders prior to dispatch, returning the full amount charged.
• Perishable Goods: Fresh or perishable items may show natural variation in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully inspect product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. The full payment amount must be settled before we dispatch your order.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every piece of original content on luxenook's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to luxenook and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this material without permission is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, luxenook will not be responsible for any indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. The total liability we bear for any claim connected to a transaction will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law rules. Any dispute or claim connected to these Terms or your purchase must first be sent to luxenook's support team so we can attempt an informal resolution.

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9. Changes to These Terms

luxenook may revise or amend these Terms at any time. When changes are material, we will announce them by publishing the updated terms on our website. If you keep using our website or services after an update, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: luxenook
• Customer Support Email: [email protected]
• Customer Support Phone: 13035988582
• Physical Business Address: 2901 W 63RD AVE LOT 62, DENVER, CO 80221, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST